privacy policy

The Beechworth Golden Horseshoes Festival (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

The Beechworth Golden Horseshoes Festival is a community-run, not-for-profit event held in Beechworth, Victoria.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, interact with us, volunteer, enter the festival, contact us or otherwise engage with the Beechworth Golden Horseshoes Festival.

By using our website or providing your personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy and applicable Australian privacy laws.

INFORMATION WE MAY COLLECT

We may collect personal information that you provide to us when you:

Complete a form on our website
Register as a volunteer or event participant
Contact us by email, phone, social media or other methods
Make an enquiry about the festival
Enter a competition, promotion or survey
Apply to become a stallholder, performer, sponsor, volunteer or participant
Subscribe to festival communications
Report a problem or request assistance
Interact with our social media pages or website

The information we collect may include your name, email address, phone number, organisation or business details, photographs, comments and other information you choose to provide.

Where necessary for a particular festival activity, we may also collect additional information required to safely and effectively manage that activity.

We will only collect information that is reasonably necessary for the purpose for which it is being collected.

INFORMATION WE COLLECT AUTOMATICALLY

When you visit our website, some information may be collected automatically, including:

Your IP address
Browser type and version
Device and operating system information
Pages you visit and how you interact with the website
Date and time of your visit
Referring websites or links
General website usage and analytics information

This information may be collected through cookies, analytics services and similar technologies and is generally used to understand how our website is being used and to improve the website and user experience.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

Respond to your enquiries
Communicate with you about the Beechworth Golden Horseshoes Festival
Process volunteer, stallholder, participant or sponsorship enquiries
Organise and administer festival activities
Provide information you have requested
Send festival news, updates and relevant communications where you have agreed to receive them
Improve our website, services and festival operations
Manage website security and troubleshoot technical issues
Meet our legal, regulatory and insurance obligations
Protect the safety and interests of festival participants, volunteers and the wider community

We will not use your personal information for unrelated purposes unless permitted or required by law or you have given us consent.

PHOTOGRAPHS AND VIDEO

The Beechworth Golden Horseshoes Festival is a public community event and photography and filming may take place during the festival.

Photographs and video may be used for festival-related purposes, including promotion of the festival, our website, social media, media releases, promotional materials and future festival communications.

Where appropriate, we will seek specific consent for identifiable photographs or recordings used for particular promotional purposes.

If you have concerns about a photograph or video featuring you, please contact us using the details below and we will consider your request.

DISCLOSURE OF YOUR INFORMATION

We may share personal information with trusted service providers, contractors, suppliers and organisations where reasonably necessary to operate the festival or provide services on our behalf.

This may include providers of:

Website hosting and website services
Email and communication services
Online forms and registration systems
Event management services
Payment services, where applicable
Website analytics
IT and technical support
Insurance and professional services

We may also disclose information where required by law, regulation, court order or where reasonably necessary to protect the safety, rights or property of the festival, participants, volunteers or other members of the community.

We will not sell your personal information to third parties.

THIRD PARTY SERVICES

Our website and festival communications may use third-party services such as website hosting, Google services, social media platforms, email services, online forms and analytics tools.

These services may collect or process information in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you use.

STORAGE AND SECURITY

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure third-party services. Some service providers may store or process information outside Australia.

While we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our website may use cookies and similar technologies to help the website function, understand website usage and improve your experience.

You can generally control or disable cookies through your web browser settings. Disabling cookies may affect how some parts of the website function.

SOCIAL MEDIA

We use social media platforms to communicate with our community and promote the festival.

Our website may include links to or features from social media platforms. Your interactions with these platforms are subject to the privacy policies of the relevant social media provider.

CHILDREN

The Beechworth Golden Horseshoes Festival is a family-friendly community event. Where we collect personal information from children or young people, we will take reasonable steps to ensure that information is collected and used appropriately and, where necessary, with the involvement or consent of a parent or guardian.

ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us to ask what personal information we hold about you or to request that inaccurate or out-of-date information be corrected.

You may also ask us to delete your personal information where we are not required to retain it by law or for legitimate festival administration purposes.

We will consider and respond to reasonable requests within a reasonable timeframe.

MARKETING AND NEWSLETTERS

If you choose to subscribe to festival communications, we may use your name and email address to send you relevant festival news, updates and information.

You can unsubscribe from marketing or newsletter communications at any time by using the unsubscribe option provided in the email or by contacting us.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites, including those of sponsors, community organisations, businesses, accommodation providers and other festival partners.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any website you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements.

Any updated version will be published on this page. We encourage you to check this page periodically for the latest version.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the Beechworth Golden Horseshoes Festival through the contact details provided on our website.